Lindsay Blackwell

Account Manager

· All Across Africa · San Diego, CA

• Established and maintained standard operating procedures for digital onboarding and outreach for new clients and facilitated a relationship with their account manager
• Collaborated with international and domestic operations teams to facilitate client satisfaction
• Communicated with internal teams to solve emerging issues while promoting a positive company culture
• Responsible for continued communication, outreach, and sales with US and international accounts while managing internal/external stakeholder needs
• Authored and organized campaigns and marketing material for current and prospective clients, with the help of workflow management tools

Elementary School Teacher

· Henrico County · Richmond, VA

Team Lead | Subject Matter Expert

• Utilized conflict resolution strategies to mediate escalating demands from involved stakeholders to best ensure student success
• Performed data collection and analysis for ongoing cause and effect trends at an individual and county wide basis and created action plans for individual students
• Collaborated with peers, administrators, and central office personnel to enrich students with significant learning/behavioral disabilities and language barriers
• Served as central point of contact with school administrators; effectively communicated new policies and plans to my team and advocated their needs to administrators and county officials
• Created school-wide action plans to better suit our population of students and surrounding community

Digital Platform Launch

• Prioritize and plan the implementation/improvement of digital wholesale platforms to increase online sales
• Use predictive methods to automate communications with vendors and customers for various internal stakeholders
• Increased revenue by 350% with our most successful sales platform
• Shopify, Airtable, Dropbox, Active Campaign

Annual Standards Implementation

• Develop processes to implement iterative standards for teams and identify weaknesses and suggest improvements to grade level leads
• Attend quarterly keynotes to acquire updated matrices from Virginia Department of Education
• Sustained a 96% school-wide pass rate in identified subject
• PowerSchool, IA, Microsoft Excel, Outlook, Slides/Powerpoint